Specialised Consultancy Services
Providing expert consulting & business services to support and transform your business activities.
Providing specialised business services
We provide a personalised and practical approach to helping your business perform and grow. Operating in 2 specialised markets:
- Independent Community Pharmacies - delivering DPO, Information Governance & Support Service
- Employability, Adult Skills & Outsourced Public Services
Our business support services are bespoke to meet client need and circumstance. Providing innovative, effective and sustainable solutions that will drive business growth and foster an environment of continuous improvement.
What our clients say
“ I reached out to Mark when I was struggling with Information Governance toolkit requirements for my Independent Community Pharmacy Group.
Mark quickly identified what was needed to make the company compliant to legislation and now acts as the company Data Protection Officer.
Mark updated all our procedures and helped us meet a pressing deadline , having understood the timescale and what was required.
I recommend him highly and look forward to an ongoing professional relationship"
– Lee Browne, Managing Director Camella Healthcare
" Working with Mark at MR Associates Ltd was such a relief when it came to complying with the Information Governance Toolkit. Mark was quick to guide me through the process, provide easy to use templates and complete the Toolkit in time that our pharmacies were compliant well before many other pharmacies. I have recommended Mark to other pharmacies struggling with compliance and they too have echoed how easy Mark makes the whole process. Thank you to all at MR Associates and I look forward to a long working relationship with Mark as my DPO".
- Sudhir Sehrawat
Director, Clifton Pharmacy Ltd
" We recently used MR associates to support us in completing the Information Governance Toolkit. They used their data protection expertise to build the necessary suite of policies and procedures, tailored to our pharmacies. This saved us both time and money and having them on hand to continue to offer advice and provide guidance on IG matters provides us with a great deal of reassurance. We would highly recommend their service."
- Claire Harris & Gwawr Davies Jones
Directors G&C Pharma and Byrom South Wales Ltd
" When I first looked at the new IG toolkit for my Pharmacy, I was overwhelmed with the amount of detail that was needed and the necessary documentation that was needed to complete it.
Running a busy pharmacy, I was drowning in the requirements to complete the IG toolkit.
Mark's expertise in helping me to build my tailored portfolio of policies and procedures was amazing. He guided me through each process and became my DPO, saving me time and energy.
When I informed Mark about my Local Health Board visit...he provided me with all the necessary paperwork again, to make sure it was available and on hand for the visit.
I thank you again for always being available for help and advice."
- Shilpa Routledge
Shil Pharmacy (Director & Superintendent)
"Mark offers a superb service that really took the pressure off us as a independent pharmacy contractor. He is a fountain of knowledge and I feel secure knowing that he is keeping our data protection obligations and responsibilities up to date and in order."
- Nathan Raymond - TFR Pharma Ltd
"I highly recommend Mark Roberts Associates for their exceptional data protection expertise. They brought a wealth of knowledge to our pharmacies, developing a comprehensive suite of policies and procedures tailored to our specific needs. Their support was invaluable, particularly in completing the Information Governance Toolkit, which ensured our compliance with regulatory requirements. Additionally, they were always available to offer expert advice and guidance on all matters related to Information Governance. Mark Roberts Associates demonstrated a deep understanding of the complexities of data protection and IG, providing us with a trusted and reliable resource. Their expertise has given us confidence in our ability to manage sensitive information and maintain the highest standards of compliance."
– Gareth Thomas, Creigiau Pharmacy & Community Pharmacy Cluster Lead
"Like many of my fellow independent community pharmacy owners, I felt daunted by the increasing complexities of legislation relating to Data Protection and Information Governance. Mark is a true expert in this field and his consultancy service has proved invaluable. He made completing the IG Toolkit a very straightforward process. With Mark’s advice, I am confident that we have a set of policies which are compliant with all the necessary legislation, and I am happy to engage him as my company’s DPO. He really does understand community pharmacy. He is a pleasure to work with, I highly recommend."
– Jacqui Campbell - Pharmacist Owner, Pritchards Prestatyn
"Mark has been a huge help to our businesses in both saving time and money. Its a big advantage having a DPO with his level of expertise of information governance; ...... and his help in completing the IG toolkit has been invaluable. Highly recommend. "
– Edward Biggs, Director of B&D Healthcare Ltd
"Mark was first recommended to me by a colleague over 12 months ago, to help me navigate the new information governance requirements required for the roll out of EPS in Wales.
The daunting process was made incredibly easy by Mark. He guided me through every step of the way. And at the end of the process I am pleased to say that I am 100% compliant with the new requirements.
Contacting Mark is one of the best things I've done in the pharmacy and I can't recommend him enough.
Using Mark Roberts Associates services has allowed me to get on with my day job"
- Andrew Evans, Pharmacy Owner JDS Evans Pharmacy, Newport
“ Mark is a well respected senior leader in the employability and skills sector in the UK, and an expert in employer engagement and employer relationships. A Fellow of IEP and active member who regularly contributes his knowledge and expertise for the advancement of the profession across a range of events, round tables, papers and research. I have worked alongside Mark for a number of years at major employability providers and more latterly through his work as an independent consultant. Mark is highly recommended if you require specialist operational and/or strategic support to review or build your employer & stakeholder engagement functions within your business."
– Scott Parkin, Group CEO, Institute of Employability Professionals
“I have worked closely with Mark over the past year. He has clearly demonstrated his ability to build a sales team and developed the marketing function into a real asset. Mark leads by example engaging with employers and supporting his direct reports in business development activity, he has developed market propositions and brought sales growth plans to life. Mark is a senior leader, with strategic vision, he has gravitas being able to communicate with the most senior business leaders.”
– Gary Rimmer, Chartered CIPD, Managing Director
Discover the latest news
Take a look at the numerous news and articles that we have written in the blog section for you.
Got any questions?
If you have any questions regarding our specialised business support services, please get in touch with either Mark or Sue and we'd be pleased to talk.
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